For current clients
Your Client Portal
One secure place for the practical side of your care: sessions, receipts, forms, and online appointments.
Already a client
Sign in to your portal
Manage appointments, complete forms, and download receipts in your secure Jane account.
Open Client PortalNew here
Find your therapist
Start with what you are carrying, and we will show you who works with it. Or reach out and we will help you choose.
Find Your FitInside your account
Everything in one place
Your Jane account is private, secure, and hosted in Canada, so the practical details never have to wait on a phone call.
Book and reschedule
See your therapist's real-time availability and book, reschedule, or cancel up to 48 hours before your session.
Receipts for insurance
Download official receipts whenever you need them. Every past appointment and payment, in one place.
Join online sessions
Sessions run on Jane's secure video. Your link arrives by email before each session, and you can also join from your account.
Intake and consent forms
Complete your paperwork before your first session, from any device, at your own pace.
Couples, linked together
Each partner keeps their own private account and forms, linked so you can book your sessions together.
Payment details
Keep a card on file and update your billing information whenever you need to, without a phone call.
Getting started
Setting up your account
First time signing in
- 1
Booked online yourself?
You created your account while booking. Sign in with that email and password.
- 2
Booked by phone or email?
Look for a welcome email from Leanne Sawchuk Psychotherapy & Counselling and follow the link to set your password.
- 3
Save this page
Bookmark it so the portal is always one click away before your next session.
Prefer your phone? The free Jane for Clients app for iOS and Android lets you manage appointments and receipts on the go.
Trouble signing in?
- Forgot your password
- Use the reset link on the sign-in page. The email arrives within a few minutes; check your junk folder too.
- Can’t find your welcome email
- Search your inbox and junk folder for “Leanne Sawchuk” or “Jane”, or email us and we will resend it.
- Use Jane at another clinic
- Your account with us is separate, with its own sign-in. In the Jane for Clients app, you can link your clinics under one Jane ID.
Good to know
The practical details
Cancellations
We ask for 48 hours’ notice to cancel or reschedule. Sessions cancelled or missed with less notice are charged the full session fee.
Within 48 hours of your session, the cancel option in your account changes to “Contact to Cancel.” Simply call or email us.
Can’t make it to the office? Ask your therapist to switch your session to online instead, at no charge.
Your first session
Please complete your intake and consent forms in the portal before your session.
In person, our office is at 276 Frederick Street, Kitchener. Arriving a few minutes early gives you time to settle. Online, your secure video link arrives by email beforehand.
Your first conversation is simply a chance to share what brings you here, at your own pace.
Couples
Each partner has their own profile and completes their own intake and consent, so your individual information stays private.
Link your partner from your account, then book together online, by email, or with your therapist at the end of a session. Payment is arranged with your therapist, and for online sessions each partner receives their own video link.
Online sessions
Find a private, comfortable space, use headphones if you can, and join a few minutes early.
If the connection drops, your therapist will call you at the number on file.
Insurance and receipts
We do not bill insurers directly at this time. Download your receipt from the portal and submit it to your provider for reimbursement.
Before your first session, we recommend confirming that your plan covers Registered Psychotherapists, including Registered Psychotherapists (Qualifying).
Privacy
Your health information is stored on secure servers in Canada. Your account is yours alone; partners and family members each have their own.
Not a client yet
Begin when you are ready
Counselling for anxiety, depression, grief, trauma, couples, and more, in Kitchener-Waterloo and online across Ontario.